Home Service Marketplace

Bridgeo is a home service marketplace that connects customers with trusted providers for both big projects and small household tasks. It streamlines requests, quotes, payments, and dispute handling — making home services faster, transparent, and reliable.

Faster Bookings with structured workflows

Better Accountability through ratings & penalties

Higher Trust via transparent payments

Admin Control with dispute and quality checks

Quick Project Snapshot

Client Location

Belgium

Industry

Home Improvement

Business Model

B2C Marketplace

Methodology

Agile

Client Overview

The client wanted a single platform where homeowners could book everything from urgent repairs to full renovations with confidence. Bridgeo was designed to simplify the process for customers, empower providers with clear workflows, and give admins full control for quality and compliance.

Key Features

Post requests for projects and small tasks with details, photos, and deadlines

Receive and compare multiple provider quotes with cost and timeline breakdown

Admin validation and monitoring of requests and quotes

Flexible scheduling for regular jobs

Urgent mode for time-sensitive requests with upfront payment

Automatic provider prioritization and instant notifications

Multiple payment flows: upfront, staged, or progress-based

Secure online payments with deposits and refunds

Loan and credit support for larger projects with status tracking

Milestone-based progress reporting with proof uploads

Real-time notifications for approvals and updates

Direct in-app chat between customers and providers, monitored by an admin

Customers provide ratings and reviews after job completion

Performance-based ranking for providers to build credibility

Penalty system for delays, poor service, or non-responses

Project Goals

Unify Home Services

Build one platform where users can easily manage both big renovation projects and small household tasks without switching apps.

Ensure Transparency

Provide upfront quotes, clear timelines, and milestone-based payments so customers know exactly what they’re paying for.

Enable Urgent Handling

Allow customers to fast-track urgent jobs with priority handling and fixed upfront payments.

Support Financing

Integrate loan and credit options for customers who need financial support to complete larger projects.

Challenges & Solutions

Complex Workflows for Projects & Small Tasks

Challenge

Customers needed very different workflows: large projects required detailed quotes, milestone approvals, and staged payments, while small tasks demanded quick booking and immediate payment. Handling both in one system risked confusion and inefficiency.

Complex Workflows for Projects & Small Tasks

Solution

We designed two distinct but connected workflows — one for structured Projects and one for quick Small Tasks. This gave customers flexibility while keeping the platform unified, ensuring smooth experiences for both types of requests.

Building Customer Trust in Pricing & Timelines

Challenge

Many homeowners hesitated to book services online because of hidden costs, unexpected delays, and unclear pricing from providers. This lack of transparency discouraged adoption.

Building Customer Trust in Pricing & Timelines

Solution

Bridgeo introduced transparent quoting with detailed breakdowns of cost, timeline, and milestones. Customers could compare multiple provider quotes, approve payments stage by stage, and track progress — reducing risks and increasing confidence.

Handling Urgent Requests Efficiently

Challenge

Some tasks (like water leaks or electrical failures) needed immediate attention, but service providers often missed these urgent cases due to standard scheduling.

Solution

We added an Urgent Mode, where customers pay a fixed fee upfront for priority handling. The system automatically flags these jobs, ensuring they are assigned and completed faster than regular requests.

Seller Payouts via Stripe

Challenge

Disagreements between customers and providers over service quality, timelines, or payments could lead to frustration and platform mistrust.

Solution

Bridgeo implemented a structured dispute resolution system where admins can review evidence, documents, and communication logs. Premium providers are backed by insurance coverage, giving both sides confidence in fair outcomes.

Ensuring Provider Accountability

Challenge

Without proper monitoring, some providers delayed responses, skipped jobs, or delivered poor-quality work, hurting the platform’s reputation.

Solution

The platform enforced strict response deadlines (48 hours for projects, 24 hours for small tasks), applied penalties for non-compliance, and tied provider visibility to their ratings. This motivated providers to maintain service quality.