Home Service Marketplace
Bridgeo is a home service marketplace that connects customers with trusted providers for both big projects and small household tasks. It streamlines requests, quotes, payments, and dispute handling — making home services faster, transparent, and reliable.
Faster Bookings with structured workflows
Better Accountability through ratings & penalties
Higher Trust via transparent payments
Admin Control with dispute and quality checks
Quick Project Snapshot
Belgium
Home Improvement
B2C Marketplace
Agile
Client Overview
The client wanted a single platform where homeowners could book everything from urgent repairs to full renovations with confidence. Bridgeo was designed to simplify the process for customers, empower providers with clear workflows, and give admins full control for quality and compliance.
Post requests for projects and small tasks with details, photos, and deadlines
Receive and compare multiple provider quotes with cost and timeline breakdown
Admin validation and monitoring of requests and quotes
Flexible scheduling for regular jobs
Urgent mode for time-sensitive requests with upfront payment
Automatic provider prioritization and instant notifications
Multiple payment flows: upfront, staged, or progress-based
Secure online payments with deposits and refunds
Loan and credit support for larger projects with status tracking
Milestone-based progress reporting with proof uploads
Real-time notifications for approvals and updates
Direct in-app chat between customers and providers, monitored by an admin
Customers provide ratings and reviews after job completion
Performance-based ranking for providers to build credibility
Penalty system for delays, poor service, or non-responses
Project Goals
Build one platform where users can easily manage both big renovation projects and small household tasks without switching apps.
Provide upfront quotes, clear timelines, and milestone-based payments so customers know exactly what they’re paying for.
Allow customers to fast-track urgent jobs with priority handling and fixed upfront payments.
Integrate loan and credit options for customers who need financial support to complete larger projects.
Challenges & Solutions
Customers needed very different workflows: large projects required detailed quotes, milestone approvals, and staged payments, while small tasks demanded quick booking and immediate payment. Handling both in one system risked confusion and inefficiency.
We designed two distinct but connected workflows — one for structured Projects and one for quick Small Tasks. This gave customers flexibility while keeping the platform unified, ensuring smooth experiences for both types of requests.
Many homeowners hesitated to book services online because of hidden costs, unexpected delays, and unclear pricing from providers. This lack of transparency discouraged adoption.
Bridgeo introduced transparent quoting with detailed breakdowns of cost, timeline, and milestones. Customers could compare multiple provider quotes, approve payments stage by stage, and track progress — reducing risks and increasing confidence.
Some tasks (like water leaks or electrical failures) needed immediate attention, but service providers often missed these urgent cases due to standard scheduling.
We added an Urgent Mode, where customers pay a fixed fee upfront for priority handling. The system automatically flags these jobs, ensuring they are assigned and completed faster than regular requests.
Disagreements between customers and providers over service quality, timelines, or payments could lead to frustration and platform mistrust.
Bridgeo implemented a structured dispute resolution system where admins can review evidence, documents, and communication logs. Premium providers are backed by insurance coverage, giving both sides confidence in fair outcomes.
Without proper monitoring, some providers delayed responses, skipped jobs, or delivered poor-quality work, hurting the platform’s reputation.
The platform enforced strict response deadlines (48 hours for projects, 24 hours for small tasks), applied penalties for non-compliance, and tied provider visibility to their ratings. This motivated providers to maintain service quality.
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