Digital Cleaning Management

Clean Pro, a leading janitorial service provider in Western Canada, wanted to digitize its operations to improve transparency and service quality. The goal was to build a connected platform for customers, staff, and administrators — covering everything from task assignments and cleaning verification to quality monitoring and feedback — ensuring reliability and trust in every service delivered.

Year-over-Year Growth

Client Retention Since 2015

Faster Quality Assurance Checks

Improvement in Staff Productivity

Quick Project Snapshot

Client Location

Canada

Industry

Commercial Cleaning & Building Maintenance

Business Model

B2B Services

Methodology

Agile

Client Overview

Clean Pro Building Maintenance has grown into one of the most reliable janitorial companies in Western Canada, known for its high-quality services and 100% client retention since 2015. To continue scaling while maintaining service excellence, they sought a digital solution that empowered both clients and staff with real-time visibility, quality assurance, and streamlined communication.

Key Features

Staff clock in/out with geo-tagging and real-time tracking

Task lists and the scope of work are accessible via the mobile app

Predefined cleaning templates for different facility types (hospitals, offices, restaurants)

Before & After (B&A) photo reports for completed cleaning tasks

Supervisor-generated QA reports for monitoring service quality

Last QA report accessible to staff for performance reference

Customers view store locations, assigned staff, and QA/B&A reports

Direct in-app chat with staff or supervisors for feedback

Real-time visibility of staff activity (clock-in/out, progress updates)

Staff request supplies via mobile app with status tracking

Admin approval and monitoring of supply requests

Full history of supply usage for accountability

Manage clients, staff, and locations in one portal

Performance dashboards with quality scores, reports, and logs

Centralized control over workflows and service standards

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Years of Business Experience

Websites Delivered

Mobile Apps Delivered

Repeat Customer

Project Goals

Digitize Operations

Replace manual supervision with digital tools for transparency.

Ensure Quality Monitoring

Use QA and Before & After reports with images to verify cleaning standards

Streamline Communication

Enable direct chat between customers, staff, and supervisors for fast feedback

Standardize Workflows

Create predefined templates for different facility types, ensuring consistent cleaning processes.

Challenges & Solutions

Defining Work Standards Across Facilities

Challenge

Different types of facilities like hospitals, restaurants, and offices, need very specific cleaning rules. Without a standardized system, staff often repeated tasks differently, leading to inconsistency in service quality. This created confusion and made supervision difficult across locations.

Defining Work Standards Across Facilities

Solution

We introduced predefined templates for each business type. These templates outlined exact cleaning steps and rules, so staff could simply follow them. This not only reduced training time but also ensured every site met the same standard of cleanliness.

Remote Quality Monitoring

Challenge

Clients were concerned about how to confirm if cleaning was done properly, especially when managers couldn’t be physically present at every site. Relying on staff reports alone wasn’t enough to guarantee quality.

Solution

To solve this, we built a Before & After (B&A) reporting system. Staff take photos before starting and after finishing their work, and the reports are sent directly to supervisors and clients. This created visible proof of cleaning quality and improved trust.

Customer Feedback & Issue Resolution

Challenge

In the past, clients had to call or email to share issues, which often delayed responses. Small concerns sometimes went unnoticed until they became bigger problems.

Solution

We added in-app chat and feedback options, allowing clients to raise concerns in real-time. Staff and supervisors could respond immediately, making the process faster, more transparent, and improving client satisfaction.

Tracking Staff Accountability

Challenge

Managing a distributed workforce across many locations made it difficult to confirm who worked when, and whether tasks were completed properly. Manual logs were unreliable.

Solution

We implemented geo-tagged clock-in/clock-out linked directly to task records. This gave admins a reliable way to track staff attendance, time spent on site, and accountability for assigned work.