SaaS-Based Online Pharmacy Platform
Telepath is a SaaS-based medicine eCommerce platform that lets healthcare organizations launch branded online pharmacies. It streamlines prescriptions, medicine ordering, pharmacy coordination, and telehealth appointments, giving patients a seamless and reliable digital healthcare experience.
Faster Approvals with e-prescribing
More Engagement via chat & video
Higher Conversions with cart recovery
Customizable Setup for each org
Quick Project Snapshot
United States
Telemedicine
SaaS – Multi-vendor Medicine Marketplace
Agile
Client Overview
The client wanted to help healthcare providers launch branded online pharmacies with full control over medicines, prescriptions, and patient flows. The aim was to simplify e-commerce, streamline operations, and give patients an easy way to order medicines, consult doctors, and manage care online.
Centralized formulary managed by Admin, customizable by organizations
E-prescriptions handled via DoseSpot integration
Medical and intake questionnaires for patients before ordering
Patients browse medicines, place orders, and manage subscriptions
Online appointments with audio/video consultations via Agora
In-app chat and notifications for direct communication
Flexible purchase types: one-time, subscription, EMI, or until canceled
Secure payment integration with refunds and credits
Abandoned cart recovery with reminders and discount offers
Manage organizations, subscriptions, pharmacies, and shipping providers
Oversee transactions, invoices, and chargebacks
Audit logs and pharmacy order tracking for compliance
Organizations create branded pharmacy websites on subdomains or custom domains
Custom themes, logos, and content per organization
Subscription-based model for organizations with a scalable setup
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Years of Business Experience
Websites Delivered
Mobile Apps Delivered
Repeat Customer
Project Goals
Allow multiple organizations to run independent branded pharmacy websites under one SaaS system.
Integrate DoseSpot to handle secure prescribing and approvals.
Provide online appointment booking with video/audio calls for patient-doctor interaction.
Automate cart reminders and discounts to reduce abandoned purchases.
Challenges & Solutions
Needed a system that supports multiple organizations with unique branding, domains, and independence.
Built a multi-tenant SaaS architecture with subdomain and custom domain setup, giving each organization its own branded portal.
Organizations wanted to prevent patients from signing up without purchasing, while others preferred open sign-up.
Designed custom sign-up flows: basic signup, store redirection during checkout, or payment-first registration — giving organizations control over onboarding.
Patients often left products in carts without completing purchases.
Developed abandoned cart workflows with automated reminder emails, discounts, and time-limited offers — significantly improving conversions.
Orders needed to flow smoothly from the organization to pharmacy and delivery partners.
Integrated with Carepoint, TransitionRx, and Easypost APIs, enabling real-time pharmacy coordination and shipment tracking.
Tech Stack Used
From Idea to Impact with Technource
We enabled Telepath to scale through technology that performs and partner with us to bring your innovation to life.
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