SaaS-Based Online Pharmacy Platform

Telepath is a SaaS-based medicine eCommerce platform that lets healthcare organizations launch branded online pharmacies. It streamlines prescriptions, medicine ordering, pharmacy coordination, and telehealth appointments, giving patients a seamless and reliable digital healthcare experience.

Faster Approvals with e-prescribing

More Engagement via chat & video

Higher Conversions with cart recovery

Customizable Setup for each org

Quick Project Snapshot

Client Location

United States

Industry

Telemedicine

Business Model

SaaS – Multi-vendor Medicine Marketplace

Methodology

Agile

Client Overview

The client wanted to help healthcare providers launch branded online pharmacies with full control over medicines, prescriptions, and patient flows. The aim was to simplify e-commerce, streamline operations, and give patients an easy way to order medicines, consult doctors, and manage care online.

Key Features

Centralized formulary managed by Admin, customizable by organizations

E-prescriptions handled via DoseSpot integration

Medical and intake questionnaires for patients before ordering

Patients browse medicines, place orders, and manage subscriptions

Online appointments with audio/video consultations via Agora

In-app chat and notifications for direct communication

Flexible purchase types: one-time, subscription, EMI, or until canceled

Secure payment integration with refunds and credits

Abandoned cart recovery with reminders and discount offers

Manage organizations, subscriptions, pharmacies, and shipping providers

Oversee transactions, invoices, and chargebacks

Audit logs and pharmacy order tracking for compliance

Organizations create branded pharmacy websites on subdomains or custom domains

Custom themes, logos, and content per organization

Subscription-based model for organizations with a scalable setup

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Years of Business Experience

Websites Delivered

Mobile Apps Delivered

Repeat Customer

Project Goals

Enable Multi-Tenant Setup

Allow multiple organizations to run independent branded pharmacy websites under one SaaS system.

Simplify E-Prescriptions

Integrate DoseSpot to handle secure prescribing and approvals.

Support Digital Healthcare

Provide online appointment booking with video/audio calls for patient-doctor interaction.

Boost Sales Conversions

Automate cart reminders and discounts to reduce abandoned purchases.

Challenges & Solutions

Scalable Multi-Tenant Architecture

Challenge

Needed a system that supports multiple organizations with unique branding, domains, and independence.

Solution

Built a multi-tenant SaaS architecture with subdomain and custom domain setup, giving each organization its own branded portal.

Patient Onboarding Flexibility

Challenge

Organizations wanted to prevent patients from signing up without purchasing, while others preferred open sign-up.

Solution

Designed custom sign-up flows: basic signup, store redirection during checkout, or payment-first registration — giving organizations control over onboarding.

Cart Abandonment Issues

Challenge

Patients often left products in carts without completing purchases.