Global Shopping Gateway
Tojarcom is an e-commerce platform that enables Middle Eastern customers to shop from US and European stores that don’t deliver to their region. It handles everything from product search and purchase to shipping, customs, and final delivery. The platform’s mission is to provide a smooth, transparent, and reliable shopping journey backed by excellent customer service.
Improved Customer Service Efficiency
Growth in Customer Trust & Retention
Seamless Omni-Channel Experience
Faster Cross-Border Shopping
Quick Project Snapshot
Middle East (Jordan)
eCommerce
B2C Marketplace & Service Platform
Agile
Client Overview
The client wanted to fill a major gap in the Middle Eastern market: customers often struggled to buy authentic products from international websites that didn’t deliver to their countries. Tojarcom was envisioned as a one-stop platform where customers can simply pick what they want, and the system takes care of searching, buying, shipping, customs clearance, and final delivery.
Integrated Google Search to browse international products
Customers submit requests with details and preferences
CSRs validate and confirm orders before processing
Purchase Officers place vendor orders and calculate total costs (taxes, customs, shipping)
Transparent cost breakdown shared with customers
Multi-role workflow ensures accountability
DHL integration generates Air Waybill (AWB) numbers for tracking shipments.
Warehouse Officers scan, verify, and prepare shipments
Last-mile delivery with COD collection and updates
Centralized dashboard for users, roles, orders, and revenues
Monitoring across the request-to-delivery lifecycle
Visibility over payments and COD flows for trust and accuracy
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Years of Business Experience
Websites Delivered
Mobile Apps Delivered
Repeat Customer
Project Goals
Allow customers in Jordan, UAE, and KSA to purchase products from US and European online stores.
Provide a clear breakdown of all costs (product, shipping, taxes, customs, clearance) before purchase.
Offer a smooth process from browsing and requesting products to doorstep delivery.
Enable real-time shipment visibility through DHL AWB integration.
Challenges & Solutions
Customers wanted to explore items from different international e-commerce sites (US & Europe), but since most vendors didn’t ship to their countries, there was no unified way to browse. Without structure, the shopping experience risked being slow and confusing.
We integrated Google Programmable Search Engine, allowing Tojarcom to pull product listings from multiple vendor websites into one searchable interface. This gave customers a familiar “online marketplace” feel, even though the products came from third-party sites.
Once a vendor shipped an item, customers had little to no visibility on the order’s journey. This created anxiety around delivery times, delays, and lost shipments.
Tojarcom integrated the DHL API, which generates Air Waybill (AWB) numbers for each package. Customers could now track their orders in real-time across different shipment stages, from warehouse dispatch to final delivery.
Pulling order details (order number, shipping info, delivery status) from external vendor systems was a major hurdle, as every vendor had different formats and limited data-sharing.
Implemented the Slice API, which bridges Tojarcom with vendor platforms to fetch order and shipping details automatically. This eliminated manual entry, reduced errors, and kept customers updated on their order status.
Cross-border shopping includes multiple hidden charges — international shipping, taxes, customs duties, clearance fees. Customers often felt surprised or frustrated when final costs exceeded expectations.
We built a cost-calculation workflow where Purchase Officers (POs) calculate six pricing components (base price, handling, shipping, international tax, customs, clearance fees). Customers receive a clear cost breakdown upfront, creating trust and preventing disputes.
The business involved multiple roles — CSRs, Purchase Officers, Warehouse staff, Logistic Officers, Delivery Boys, and Accounting Officers. Without proper coordination or efficient eCommerce development solutions, orders risked delays, miscommunication, or lost items.
Tojarcom implemented a role-based system with dedicated dashboards and notifications for each actor. Every order flows step-by-step across roles, ensuring smooth handovers and full accountability.
Tech Stack Used
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