On-Demand Doctor Staffing
LocumPRN is built to simplify how clinics hire doctors for locum shifts. It connects clinics posting medical jobs with qualified doctors looking for flexible opportunities, ensuring transparent hiring, communication, and accountability through a unified platform.
Faster Doctor Recruitment
Reduction in No-Show Cases
Improved Clinic–Doctor Communication
Higher Job Fulfillment Rate
Quick Project Snapshot
Malaysia
Healthcare & Recruitment
B2B / B2C Marketplace
Agile
Client Overview
The client sought a single digital system to modernize the hiring process for locum doctors in clinics. Traditional methods phone calls, emails, and manual documentation, were inefficient and error-prone. LocumPRN gives clinics and doctors full control of hiring, reporting, and communication in one place, with transparent workflows and detailed status tracking that reduce manual errors and delays.
Clinics post, edit, or repost jobs by date or shift.
Doctors search for jobs by specialty, rate, or distance.
Both can cancel or discontinue with valid reasons.
Jobs move through clear stages from post to completion.
Every change needs a reason and is visible to all.
Instant notifications update both parties.
Options for missed or ended shifts ensure transparency.
Justifications are required and reviewed by admins to prevent misuse.
Builds accountability and trust between clinics and doctors.
Secure in-app chat enables direct, private communication.
Users can report or block others in case of disputes.
Admins monitor flagged chats to ensure professionalism.
Both parties review each other after job completion.
Ratings reflect punctuality, professionalism, and performance.
Reviews influence visibility and reputation on the platform.
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Project Goals
Enable clinics to quickly find qualified doctors without relying on outdated communication methods.
Every job action, from posting to cancellation, includes reasons, timestamps, and visibility for all parties.
Introduce systems for reviews, reports, and “no-shows” to ensure professionalism.
Replace fragmented emails and calls with structured in-app chat and notifications.
Challenges & Solutions
Jobs could move through multiple actions like apply, accept, cancel, or discontinue, which often caused confusion and sync errors between clinics, doctors, and admins.
A stage-based tracking system was developed where every action was time-stamped and reason-tagged. This ensured transparency, accuracy, and a consistent workflow across all users.
When a clinic or doctor missed or ended a shift early, it led to disputes, delayed payments, and damaged trust. Manual handling was slow and subjective.
The app introduced dedicated No-Show and Discontinue workflows, requiring both sides to submit reasons. Admins could then review, approve, or reject claims, ensuring fair, unbiased resolution.
Direct messaging outside the app often led to unmonitored communication, unprofessional behavior, and off-platform deals that bypassed the system.
A built-in chat system with reporting and admin visibility was implemented. This kept all conversations traceable, professional, and compliant with platform policies.
Too much user freedom risked misuse (false cancellations or spam jobs), but too many restrictions hurt usability and engagement.
A controlled flexibility model allowed users to take key actions like cancel or report, while still requiring admin approval for critical workflow changes. This maintained trust and usability.
Ensuring only licensed and credible doctors joined the platform was essential for its success, but verifying each manually took time and effort.
A document-based verification process was added, where admins validate all licenses and credentials before activation. This built trust among clinics and safeguarded the platform’s reputation.
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