5 Reason Why Customers Are Browsing Website but not Buying Products

As a reputed Internet Marketing company, we have seen lots of ecommerce website owners with the problem of “Browsing but not Buying”. They say that the website gets lots of traffic but among them, only a few customers buy a product. It means that people are interested to visit the website and want to buy but there is something that stops them to purchase. Here are the 5 reasons why they couldn’t buy.

Your Policy couldn’t be Understood by Customers

We all know that buying online is the most convenient method that saves time and money both but customers look for brick and mortar style assurance. They wish that there is someone to contact if they found any trouble with product or service. Post-sale and return policy should be clear enough. The owner should have to balance for both customers and business otherwise a customer will go for another website with clear pricing and policies.

Not Flexible Shipping Option for Shoppers:

Sometimes, there is a possibility that an owner provides free shipping but it isn’t displayed properly on the product page. A customer may close the page and go for next & an owner may get lose in business. Make your customers aware of your shipping and delivery options. For an ecommerce business, the whole world is your customer. If you are getting good traffic from foreign countries & couldn’t convert into customer it means there should be a problem with shipping. Provide them a flexible shipping option, you will get a good result. For that, you can use A/B testing.


website is not Mobile Friendly

If you are facing a problem of mobile responsive, it means you haven’t changed the design of your website for the last 3 years. Stats say that more than 50% of top retailers’ shoppers are from mobile devices. Most shoppers prefer to buy products from handy devices like mobile and tablets. Just think what if your website isn’t reflecting the mobile devices. A customer doesn’t feel good about your online store and leaves it. Your website should have a responsive design with simple and proper flow, so a customer can buy a product without any hesitation.

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Not Good Discount on Products or Offers:

People love discount and offers, no matter how it is good for them or not. But when they see the offer, they think at least once about buying or sharing it with their friends. If your store isn’t providing good discount them it might be possible that they leave it and find a discount on other websites. Provide good discount and festival offers to increase sales and customers.

A website without Trust:

An online store has all the things that attract customer to visit and buy like offer, flexible shipping options, mobile friendly, good website policy but if a website is not trustworthy then all in vain. Occurrences of data breaches create insecurity in online shoppers mind. A potential customer shops from a store where he believes that all transactions are secure and verified with a trusted third party. Show your customers that you are trustworthy and all your transaction will be secure. You can display such trustworthy icons on the checkout page or on the login page that impact much. Tell shoppers that security is a prime concern for you and your business.

Over to You…

If you are an online business owner and feel the same problem of “Browsing but not Buying” then you should have to consider these above 5 points or contact Technource to fix the problem. If you have anything else in your mind that you can share with us in the comment section below.


Mr. Sanjay Singh Rajpurohit, An early-aged entrepreneur who always leads his team from the front and achieved success. As the founder & CEO of Technource, a top mobile app & Web development company, he made a global presence in a short time by offering custom software development, premium mobile apps, and website development services to global clients. In his free time, he loves writing. He is featured on Hackernoon, Dzone, Enlear Academy, Articlesfactory, and much more websites.

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